✅ FAQ – Z&D Transfers

Airport & Private Transfers Croatia & Europe!

ZAG+SPU+ZAD+DBV+RJK+PUY+LJU+VCE+TRS+VIE+BUD+SJJ

ZAG + SPU + ZAD + DBV + RJK + PUY + LJU + VCE + TRS + VIE + BUD + SJJ

ZAG+SPU+ZAD+DBV+RJK+PUY+LJU+VCE+TRS+VIE+BUD+SJJ

We provide premium private transfers across Croatia and Europe, including airport transfers, city-to-city travel, cruise port transfers, yacht marina transfers, and tailor-made private tours.

Our main operation hub is Zadar Airport (ZAD) (👉Zadar airport transfers), but we operate across all major regional airports and destinations.

🚗 GENERAL QUESTIONS

Do you only provide airport transfers?

No. We provide a full private chauffeur service including:

• Airport transfers (Zagreb, Split, Zadar, Dubrovnik, Rijeka, Pula and EU airports)
• City-to-city transfers across Croatia and Europe
• Cruise port and yacht marina transfers
• Private sightseeing tours and custom routes

We offer more services than listed. For custom requests, simply send an inquiry via WhatsApp or email.

Which destinations do you cover?

We operate in Croatia and internationally, including:

• Italy, Slovenia, Austria, Hungary, Germany
• Bosnia and Herzegovina, Montenegro, Albania, North Macedonia

Popular routes include:

• Split to Dubrovnik with custom stops
• Zadar to Pag, Novalja, Nin, Biograd
• Krka waterfalls tours (Šibenik, Vodice, Primošten, Trogir options)
• Krka waterfalls with Split, Klis Fortress or coastal routes
• Day trips to Venice, Ljubljana, Lake Bled, Sarajevo, Mostar
• National Park Plitvice lakes with optional Rastoke stop

✈️ AIRPORT TRANSFERS (👉Link)

Which airports do you serve?

We provide transfers to and from:

• Zagreb Airport (ZAG) (👉Zagreb airport transfers)
• Split Airport (SPU) (👉Split airport transfers)
• Zadar Airport (ZAD) – main hub (👉Zadar airport transfers)
• Dubrovnik Airport (DBV) (👉Dubrovnik airport transfers)
• Rijeka Airport (RJK)
• Pula Airport (PUY)
• Ljubljana (LJU)
• Venice (VCE)
• Trieste (TRS)
• Vienna (VIE)
• Budapest (BUD)
• Sarajevo (SJJ)

All transfers are available 24/7.

Do you monitor flights?

Yes. We track all flights automatically when correct flight details are provided.

Waiting time starts from actual landing time, not scheduled arrival.

How long do you wait at the airport?

• Airports: 60 minutes free waiting time from actual landing
• Cruise ports: 30 minutes
• Other locations: 15 minutes

If the passenger does not arrive within the included waiting time and cannot be reached, the service may be treated as a no-show.

💰 PRICING & SEASONALITY

Are your prices fixed?

Yes. All prices are fixed, confirmed in advance, and include all costs unless stated otherwise.

No hidden fees.

Do prices change during the year?

Yes, we operate seasonal pricing:

• High season: June – September
• Pre-season / off-season: January – May, October – December

All prices are always final once confirmed.

Is there any extra fee for card payments?

Yes. Card payments include a +4% processing fee, which covers:

• Bank transaction fees
• Credit card system processing costs

Bank transfer and cash payments do not include this fee.

📅 BOOKING & PAYMENT

How can I book a transfer?

You can send an inquiry via:

• Website contact form (👉 Link)
• WhatsApp (👉 Link)
• Email (👉 Link)

👉 Booking is confirmed only via WhatsApp or email confirmation.

Do you accept last-minute bookings?

Yes, but availability depends on schedule.

Do you require a deposit?

Yes. A non-refundable deposit is required to secure your reservation. The amount depends on the service and booking type.

What payment methods do you accept?

• Cash
• Bank transfer
• Card (+4% fee)
• Invoice (for business clients)

Payment options:

• Full payment in advance
• Deposit + remaining balance before service or at pickup

🚘 VEHICLES & COMFORT

What vehicles do you use?

👉 Check our vehicles

We operate premium Mercedes-Benz vehicles:

• Mercedes-Benz S-Class (up to 3 passengers)
  • 1 large suitcase + 2 carry-on bags

• Mercedes-Benz V-Class (up to 7 passengers)
  • 4 large suitcases + 4 carry-on bags

Do you provide child seats?

Yes. Child seats and booster seats are available upon request.

Important: requests must be made at least 24 hours before service.

What is included in the vehicle?

All vehicles include:

• Free WiFi
• Bottled water (1 per passenger)
• Phone chargers
• Hand sanitizer
• Tissues

⏱️ CHANGES, DELAYS & OPERATIONS

What if my flight is delayed?

We monitor flights when correct details are provided.

If flight information is incorrect or missing, standard waiting rules apply.

Can I change my booking?

Yes. Changes are allowed up to 24 hours before service, subject to availability.

🌍 CROSS-BORDER & TOURS

We provide private transfers and tours across:

• Croatia, Slovenia, Italy, Austria, Hungary, Germany
• Bosnia and Herzegovina, Montenegro, Albania, North Macedonia

Popular tours include:

• Krka Waterfalls + Šibenik / Primošten / Vodice / Trogir
• Krka Waterfalls + Split + Klis Fortress
• Split to Dubrovnik with custom stops
• Zadar region tours (Pag, Novalja, Nin, Biograd)
• Venice, Ljubljana, Lake Bled
• Sarajevo, Mostar, Kravice Waterfalls, Međugorje
• Plitvice Lakes, Rastoke, Trakošćan

⚖️ CANCELLATION POLICY

Cancellation terms depend on season.

Full details are available on our dedicated page:
👉 Cancellation Policy

By confirming a booking, you accept all terms and conditions including cancellation rules.

🧾 TERMS SUMMARY

• All bookings are subject to written confirmation
• Prices are fixed once confirmed
• Deposit is required to secure reservation
• No-show = 100% charge
• Waiting times apply per service type
• We operate under Croatian law

⭐ FINAL NOTE

We provide premium, reliable and fully private transfers with professional drivers, luxury Mercedes vehicles, and 24/7 availability across Croatia and Europe.

For custom routes or special requests, simply contact us directly.