We understand that travel plans can sometimes change.

At Z&D Transfers, we aim to provide a flexible and transparent booking experience for all private airport transfers and long-distance journeys across Croatia.

Our cancellation policy is designed to be fair for both our clients and our team, while ensuring the highest level of service reliability.

Please review the terms below regarding cancellations, booking changes, refunds, and no-show situations.

High Season (June – September)

• Free cancellation up to 7 days prior to scheduled service.
• Cancellations made 7–4 days prior: 50% of total booking amount charged.
• Cancellations made within 24 hours (including same-day cancellations): 100% charge applies.

Pre-Season & Off-Season (January – May & October – December)

• Free cancellation up to 3 days prior to scheduled service.
• Cancellations made 3–2 days prior: 50% of total booking amount charged.
• Cancellations made within 24 hours (including same-day cancellations): 100% charge applies.

• All cancellation requests must be submitted in writing via email at zd.transfers@gmail.com or WhatsApp on +385 91 565 5427
• Cancellations are valid only upon written confirmation from the company.
• Failure to appear without prior cancellation is considered a no-show (100% charge).
• Service is considered commenced at scheduled pickup time regardless of passenger presence.

The total booking amount may be paid in one of the following ways:

Option 1: Full Payment

• Full payment is required to confirm the reservation and must be received no later than 48 hours prior to the scheduled service, visible in the company account.

Option 2: Deposit + Remaining Balance

• A 30–50% (or fixed amount where applicable) deposit, as agreed in writing, may be paid upon booking confirmation.
• The remaining balance is payable on the day of service (cash or card where available), or by bank transfer, provided that the payment is received and visible in the company account at least 48 hours prior to the scheduled service.
• The booking is considered confirmed only once the agreed payment conditions are fulfilled.
• If the passenger is unable or refuses to complete payment of the remaining balance upon commencement of the service (including lack of cash, card, or refusal to pay), the service will not commence and will be treated as cancelled at the time of scheduled pickup. In such case, 100% of the total booking amount will be charged.

• B2C bookings (private individuals) are confirmed only upon written agreement and once payment conditions are fulfilled (either full payment or agreed deposit).
• B2B / Affiliate bookings (companies, agencies, partners) are confirmed immediately upon written agreement by both parties via email or WhatsApp.

• Airport pickups: 60 minutes included from actual landing time
• Cruise terminal: 30 minutes complimentary waiting time begins from the actual ship arrival time provided by the cruise operator, not from the scheduled docking time.
  
  This allows flexibility in case of delays during disembarkation, passport control, or baggage collection.

  If additional waiting time is required beyond the complimentary period, extra charges may apply.

• Other pickups: 15 minutes included
• Additional waiting time is charged at 20 EUR for every started hour
• If the client is unreachable after the included waiting time, the service may be treated as a no-show

• Additional stops or route changes (2-3 EUR per km applies, depends on season).
• Tolls and parking (excluding those already included in the booking), ferries, and alternative routes.
• Any extra services requested by the client.
• Any unforeseen costs resulting from service execution or client changes.

All additional costs are charged based on prior communication or actual expense.

• Flight delays are monitored when valid flight details are provided.
• Incorrect or missing flight information removes delay adjustment protection.
• Standard waiting and no-show rules apply after included waiting time.

• All agreed prices are binding and form part of the booking confirmation.
• Client is responsible for accuracy of provided information.
• The company is not liable for issues caused by incorrect or incomplete information.

• Traffic congestion
• Weather conditions
• Accidents or road closures
• Police or authority interventions
• Strikes, natural disasters, or other force majeure events

In case of unexpected vehicle breakdown, reasonable efforts will be made to provide a replacement vehicle or alternative transport.

Any changes may result in additional charges.

All changes must be confirmed in writing via email or WhatsApp.

• Governed by the laws of the Republic of Croatia.
• Jurisdiction lies with the competent court at company’s registered seat.
• Croatian version prevails.

Booking confirms acceptance of all terms.