Terms & Conditions | Z&D Transfers
M obrt, vl. Stipe Mužanović
OIB: 20954488333
Dubrovačka 45, 23210 Biograd na Moru
Brand: Z&D Transfers
1. INTRODUCTION
These Terms and Conditions govern all transportation services provided by M obrt, vl. Stipe Mužanović, operated under the brand “Z&D Transfers”.
By confirming a booking or using our services, the Client enters into a legally binding agreement governed by the laws of the Republic of Croatia and applicable European Union regulations.
These Terms constitute the entire agreement between the Parties unless otherwise agreed in writing.
2. DEFINITIONS
For the purpose of these Terms:
- Company – M obrt, vl. Stipe Mužanović operating as Z&D Transfers
- Client – person who makes the booking and is responsible for payment
- Passenger(s) – any person(s) transported under a Booking
- Service – passenger transport service provided by the Company
- Booking – confirmed reservation of a Service
- Subcontracted Service Provider – third-party transport operator engaged by the Company where necessary for operational execution
3. SCOPE OF SERVICES
The Company provides private passenger transport services including airport transfers, point-to-point transfers, and other pre-booked transport services within Croatia and internationally where applicable.
Services may be performed directly by the Company or through Subcontracted Service Providers.
4. BOOKING CONFIRMATION
A Booking is considered confirmed only after written confirmation by the Company and, where applicable, receipt of required payment or deposit.
5. BOOKING INFORMATION ACCURACY
The Client is solely responsible for ensuring that all booking information provided is accurate and complete, including passenger details, pickup location, destination, contact information, flight details, cruise information, and requested services.
The Company shall not be liable for delays, additional costs, service disruption, or cancellation resulting from inaccurate or incomplete information supplied by the Client.
6. PRICES & PAYMENT TERMS
All prices are agreed in advance and confirmed in writing.
The Client agrees to pay the full amount as specified in the Booking confirmation.
The Company reserves the right to apply additional charges for waiting time, route changes, tolls, parking, or any services not included in the original agreement.
All payments must be received as agreed prior to or upon service execution unless otherwise stated in writing.
Failure to complete payment may result in cancellation of service and full charge of the Booking.
7. CANCELLATION POLICY
Cancellations are subject to the following conditions:
High Season (June – September):
- Free cancellation up to 7 days before service
- 7–4 days: 50% charge
- Less than 24 hours: 100% charge
Low Season (October – May):
- Free cancellation up to 3 days before service
- 3–2 days: 50% charge
- Less than 24 hours: 100% charge
All cancellations must be made in writing and confirmed by the Company.
8. NO-SHOW POLICY
Failure to appear at the agreed pickup location within the included waiting time will be treated as a no-show and charged at 100% of the Booking value.
9. WAITING TIME & DELAYS
Waiting times are included as stated in the booking confirmation.
Additional waiting time is charged extra.
Delays caused by traffic, weather, or external conditions are not the responsibility of the Company.
10. RIGHT TO REFUSE OR TERMINATE SERVICE
The Company reserves the right to refuse or terminate service without refund if a passenger behaves in a threatening, abusive, violent, or unsafe manner, is under the influence of alcohol or drugs, or endangers the driver, vehicle, or other passengers.
11. DAMAGE TO VEHICLE
The Client is liable for any damage caused by passengers during the service.
Repair, cleaning, and loss-of-service costs may be charged.
12. LUGGAGE RESPONSIBILITY
Passengers are responsible for their personal belongings.
The Company is not liable for loss, theft, or damage unless caused by proven negligence.
13. CHILD SEATS
Child seats are available upon request and subject to availability.
The Client must inform the Company at the time of booking.
14. PASSENGER CONDUCT
Smoking, alcohol abuse, drug use, and any unsafe behaviour are strictly prohibited.
The Company may terminate service immediately in case of violation.
15. ADDITIONAL COSTS
Additional stops, route changes, tolls, parking, ferries, or other unplanned costs are charged separately.
Waiting time beyond the included period is charged per hour or part thereof.
16. FLIGHT & DELAY TRACKING
Flight delays are monitored when correct flight details are provided.
Incorrect or missing information removes delay monitoring responsibility.
17. LIABILITY LIMITATION
The Company is not liable for indirect, incidental, or consequential damages, including missed flights, accommodation costs, or third-party expenses.
18. FORCE MAJEURE
The Company is not liable for failure or delay caused by events beyond reasonable control, including weather, traffic disruption, accidents, strikes, or government actions.
19. TECHNICAL FAILURE
In case of vehicle breakdown, the Company will make reasonable efforts to provide replacement transport.
20. DATA PROTECTION (GDPR)
Personal data is processed only for the purpose of providing transport services and in accordance with applicable GDPR regulations.
21. SERVICE MODIFICATIONS
Any changes to the service must be agreed in writing.
22. SUBCONTRACTING & OPERATIONAL EXECUTION
The Company may, at its sole discretion, perform the Service directly or engage Subcontracted Service Providers.
The Company remains responsible for the organization and coordination of the Service.
23. NON-BINDING TIMING INFORMATION
All pickup times and travel durations are estimates only and may vary due to traffic, weather, or operational conditions.
24. VEHICLE SUBSTITUTION RIGHT
The Company reserves the right to substitute the booked vehicle with an equivalent or higher category vehicle when operationally necessary.
25. DIGITAL RECORDS & EVIDENCE
All communications, including emails, WhatsApp messages, booking confirmations, GPS data, and payment records, constitute valid evidence of agreed terms and service execution.
26. LIABILITY OVERVIEW
The Company’s liability is limited to the value of the booked service.
27. GOVERNING LAW
These Terms are governed by the laws of the Republic of Croatia.
28. DISPUTE RESOLUTION
Disputes shall first be attempted to be resolved amicably before any legal proceedings.
29. ENTIRE AGREEMENT
This document represents the entire agreement between the Parties.
30. SEVERABILITY
If any provision is found invalid, the remaining provisions remain valid.
31. FINAL ACCEPTANCE
By booking or entering the vehicle, the Client accepts these Terms and Conditions.
Related information
For additional information, please visit our FAQ page, review our Cancellation policy and Privacy policy, or contact our team directly.